Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At PlushPetaler, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your shopping experience remains enjoyable.
30-Day Return Guarantee
We gladly accept returns within 30 days after your order has been delivered.
Free Returns
We provide free return shipping worldwide for eligible items.
Eligibility
Returned products must:
- Be returned within 30 days of delivery.
- Be in original condition.
- Include original packaging whenever possible.
- Not show signs of misuse or intentional damage.
Non-Returnable Items
Returns cannot be accepted for:
- Personalized products
- Gift cards
- Final sale items
- Items damaged through improper use
Refund Process
Once your return has been received and inspected, we'll notify you regarding approval.
Approved refunds are processed back to your original payment method within 5–10 business days.
Depending on your payment provider, additional processing time may apply.
Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with photos of the issue.
We'll provide a replacement or full refund at no additional cost.
Exchanges
If you'd like a different item, we recommend returning your original purchase for a refund and placing a new order.
Contact
Email: support@plushpetaler.space